Yes, you can cancel the pet stay after you have paid however, you will need to email the customer service team at service@madpaws.com.au so they can process this for you.  

When you cancel the pet minder's chose cancellation policy will apply. The pollices are as follows: 

• Flexible – a full refund up until 12pm, one day before the booking;

• Moderate – a full refund up until 12pm, 7 days before the booking;

• Strict –  a full refund up until 12pm, 14 days before the booking.