HR & People Officer - Sydney - Mad Paws

HR & People Officer – Sydney




Join the Mad Paws team!

Mad Paws is a Sydney-based Internet startup. We are Australia’s largest marketplace for pet sitting and pet related services. We launched 2 years ago and have been showing strong and accelerated growth, which we are very excited about. Our team is driven, capable and very hard working! We are young and hungry; enjoying every minute of this exciting adventure with a clear goal to win! We are Venture Capital-funded and have all systems ready to significantly scale up. YOU can be part of this exciting new chapter from the very beginning! Are you a winner? Are you driven by a passion for making an impact? Are you keen to learn?


About You

We are building a growing team of exceptional individuals and with it comes the need to professionalise this organisation. Our people are at the heart of our accomplishments and it is crucial that they are supported by a stellar company culture and HR support. At the same time, there is a need for someone who takes ownership of financial administration. We are looking for an enthusiastic person with strong people-skills and understanding of numbers to set up and manage HR processes (2 days a week) and handle administration (1 day a week). Empathy, experience with HR, process-orientation, independence, persistence and reliability are required to ensure you will be successful in this role.


Your responsibilities

  • Managing HR & People processes:

    • Thoroughly reviewing and improving existing company policies, procedures & documents; examples may be:

      • Contract templates (FT, PT, NDA’s, interns);

      • On- and off-boarding documentation;

      • System access management;

      • Internship feedback;

    • Setting up & introducing new HR processes and documentation for:

      • ​Employee training & personal development plans;

      • Annual performance reviews;

      • Employee benefits:

        • Conducting surveys and exploring potential new employee benefits;

        • Researching tax implications for the introduction of new benefits;

    • Implementing new HR software to capture all HR related processes and policies;

    • Organising birthday cards, farewell lunches, employee gifts, etc;

    • ​Organising team building activities.

  • Office administration:

    • Filing and managing documents (eg. contracts, medical certificates, invoices, etc);

    • Keeping track of office supplies and timely ordering new ones;

    • Ordering new furniture and electrical appliances (eg. desks, computer screens, etc).

    • Being the main point of contact for Wotso office management.

  • Financial administration:

    • Paying invoices;

    • Support in reviewing financial statements;

    • Support our external accountants with information for employee payment runs;

    • Support our external accountants with information required for government grants;

    • Send out invoices and manage the follow up;

    • Assist in financial planning.

Ideal candidate

  • You have a genuine passion for helping people; you care about their job satisfaction and enjoy listening;

  • You are extremely trustworthy;

  • You are highly organised and system oriented: you will help Mad Paws scale its team and administration efficiently;

  • You are super comfortable with numbers, are efficient in Excel and understand bookkeeping;

  • You have an affinity with pets: this will help you understand and communicate with our users who absolutely love pets;

  • You are eager to learn and constantly improve yourself; we constantly need to find better ways to do things;

  • Excellent time management skills, ability to prioritise and multitask;

  • You have attention for detail. Being right the first time matters a lot in some of the tasks you will be responsible for;

  • You are a great written and verbal communicator and don’t shy away from phone or in-person interactions;

  • You can quickly and efficiently troubleshoot problems and are a problem solver at heart;

  • If you don’t know the answer, you know where to look and who to ask;

  • You are energetic and enthusiastic;

  • You are self-motivated and take initiatives;

  • You are a great team player.

So you’ve got the skills, you’re still reading, and you’re wondering if you’ll find a good team fit with us at Mad Paws?

  • If you’re the kind of person who likes seeing something grow really quickly, and loves directly seeing the impact of your work, then you need to get on board. We’ve got double digit month-on-month growth and we need you to keep it there!

  • You love learning from the people around you and love teaching them something new as well.

  • You don’t mind working with a young, passionate and driven team.

When and where is this happening:

  • This is a part time position starting in March 2017;

  • Looking to fill the position ASAP, but we are determined to find the right fit;

  • Great office in the Sharing Hub Pyrmont, 4 leading market place startups that teamed up to learn from each other and help accelerate the Australian Shared Economy space;

Location: SYDNEY (Pyrmont)


We’re super excited to receive your applications and we can’t wait to meet you!

  • Tahnee (Head of Operations) and Alexis (CEO)

  • Please e-mail your CV and motivation letter to