Product Management Internship (Summer 2017) - Mad Paws

Product Management Internship (Summer 2017)




Join the Mad Paws team!

Mad Paws Pty Ltd ( is a VC-backed, Sydney-based tech startup. We are Australia’s largest market place for pet sitting and pet related services. We launched only 2 years ago and have been showing strong and accelerated growth, which we are very excited about. Our team is driven, capable and very hard working! We are young and hungry; enjoying every minute of this exciting adventure with a clear goal to win! YOU can be part of this exciting new chapter from the very beginning! Are you a winner? Are you driven by a passion for making an impact? Are you keen to learn?


The Role

The Product Management internship is built for someone looking to get their foot in the door with digital product management. That means you’ll sit squarely at the intersection of the business, user experience and information technology.

Working directly with the our Head of Product and customer success team, you will help keep a finger on the pulse of changing customer needs and execute on important strategic tasks.


Areas of Study within the Learning Internship

This internship has been crafted with the goal of enabling deep learning of how products are built (in a short amount of time) while still delivering business value in a fast-paced lean startup. We’ve got super interesting projects going on including a usability study of internet-connected pet trackers and creating and running a sitter engagement experiment using messaging platforms!

To enable you to get the most out of your time with us, there are two key areas of study. You will get to work across several areas of the product and execute on one or more of the following areas! 

  • Area of Study 1 – Knowing Thy Customer 
    • Daily grooming of the backlog and triaging issues.
    • Learn to perform Data Analysis in Excel and Mixpanel
    • Develop market and user research surveys
    • Learn Best Practice Usability and Heuristic Analysis
    • Run A/B tests on VWO Conversion Rate Optimisation tool


  • Area of Study 2 – Shipping Product!
    • Gathering requirements, understanding what is needed and why.
    • Writing user stories, present story maps to the product team.
    • Working with customer success to troubleshoot an issue, reproducing a bug or providing technical support.
    • Support QA engineers to see features out the door!
    • Learn about Agile and Scrum project management

Ideal candidate

  • Communicator. You are a top-notch assertive, communicator. You love giving presentations, maybe you have done some public speaking.

  • T-Shaped Skillset. Your degree is not as important as your skillset. We want a T-shaped generalist who can sit across design, technology and business sections of the business.

  • Details Obsessed. You often find yourself look at a product/business model and ask 5 x Whys to figure out the intent behind it’s design.

  • Love Data. Not looking for an expert, but you need to show that you can use some functions in Excel and that you genuinely want to know more.

  • Intrinsically Motivated. You’re an expert at “googling something”. You prefer being given goals as opposed to tasks.

  • Prioritisation. You’re going to Mars, you have 5 objects to take with you, what would you take?!!

  • Pets. Duh. Woof! You have an affinity with pets; this will help you understand our users better who absolutely love pets;

  • Team Player. You are a great team player and have ability to meet deadlines in a fast-paced environment;


Required Skills and Experience

  • This is a learning internship, thus we require a formal letter of approval from your Education Provider to show that this internship relates to your training/studies​. 

  • Work Experience: Not required, graduate or entry-level invited to apply.

  • Education: Two or more of the following (either self-taught or from tertiary education provider) Software Engineering/ Information Systems or User Experience Design or Marketing.

  • Know the tools of the trade. None of these are strictly compulsory however it goes without saying that you need to be proficient in at least 2-3 of these tools:

    • Microsoft Office Suite / Google Docs (Excel is a must)

    • Technical Tools (e.g. SQL, HTML and CSS)

    • Design tools (e.g. Sketch, illustrator, pens and pencil!)

    • Research tools (e.g. root cause analysis, conduct user interviews, value proposition design)


When and where is this happening:

  • Looking to fill the position ASAP. Christmas is just on our doorstep and we’re expecting to double our growth!

  • Based in Sydney. Own office but part of Sydney’s largest co-working tech hub Fishburners;

  • Perks include:

    • Free coffee, ping pong tables and awesome chill out areas (in the building);

    • Wentworth park and Ian Thorpe Aquatic Centre just down the road;

    • 15 minutes walk from Town Hall Station;

    • 10-minute walk from Chinatown and all that amazing food!


We’re super excited to receive your applications and we can’t wait to meet you!

  • Please e-mail your CV and motivation letter to Chris (Head of Product) via