Product Management Internship



Join the Mad Paws team!

With 25 million pets and counting, Australians love their pets and leaving them while on holiday, at work or even during the day can be stressful for both animals and their humans! Mad Paws takes away that stress, allowing pet owners to search for nearby sitters and find someone who really cares to look after their best friend when they can't.

The Mad Paws Pack is made up of a talented and passionate team working towards creating the largest pet community in Australia. We work hard, whilst also making sure to never take ourselves too seriously and enjoy every minute of this exciting adventure.


The Problem

As our customer-facing teams have scaled, it’s become increasingly challenging for product-facing teams to have a clear macro view of changing user trends, whilst still maintaining an intimate connection with the behaviour and the psychology of our users.


The Solution

The Product Analyst is a hybrid role we’re creating that will blend the field of Product Management with Business Analysis. That means you’ll sit squarely at the intersection of the business, user experience and technology.


Working directly with the our Head of Product and customer success team, you will help keep a finger on the pulse of changing customer needs and execute on important strategic tasks.


Phases of the Internship

This internship has been crafted with the goal of enabling deep learning of how products are built (in a short amount of time) while still delivering business value in a fast-paced lean startup.

  • Phase 1 - Knowing Thy Customer and Getting Out of the Building

    • Daily grooming of the backlog and triaging issues.

    • Categorising feedback, bugs, issues coming in from customers.

    • Working with customer success to troubleshoot an issue, reproducing a bug or providing technical support.

    • Developing reports that summarise the track the core issues facing our platform.

  • Phase 2 - Scaling Knowledge Infrastructure and Product Marketing

    • Create SEO-optimised content for our Knowledge Centre.

    • Develop on-boarding tutorials that explain how new functionality works.

    • Develop internal resources on how to “hack around” quirks of the product that won’t be fixed in the near future.

    • Conduct training to help make operations more efficient.

  • Phase 3 - Launching a Product Feature

    • Gathering requirements, understanding what is needed and why.

    • Writing user stories, present story maps to the product team.

    • Help organise and conduct usability testing for our UX designer.

    • Perform Data Analysis in Excel and Mixpanel

    • Learn about Agile project management


Ideal candidate

  • Communicator. You are a top-notch assertive, communicator. You love giving presentations, maybe you have done some public speaking.

  • T-Shaped Skillset. Your degree is not as important as your skillset. We want a T-shaped generalist who can sit across design, technology and business sections of the business.

  • Details Obsessed. You often find yourself look at a product/business model and ask 5 x Whys to figure out the intent behind it’s design.

  • Love Data. Not looking for an expert, but you need to show that you can use some functions in Excel and that you genuinely want to know more.

  • Intrinsically Motivated. You're an expert at "googling something". You prefer being given goals as opposed to tasks.

  • Prioritisation. You're going to Mars, you have 5 objects to take with you, what would you take?!!

  • Pets. Duh. Woof! You have an affinity with pets; this will help you understand our users better who absolutely love pets;

  • Team Player. You are a great team player and have ability to meet deadlines in a fast-paced environment;


Required Skills and Experience

  • Know the tools of the trade. None of these are strictly compulsory however it goes without saying that you need to be proficient in at least 2-3 of these tools:

    • Microsoft Office Suite / Google Docs (Excel is a must)

    • Technical Tools (e.g. SQL, HTML and CSS)

    • Design tools (e.g. photoshop, illustrator, pens and pencil!)

    • Research tools (e.g. root cause analysis, conduct user interviews, value proposition design)

  • Work Experience: Not required, graduate or entry-level invited to apply.

  • Education: B Sc/ B Eng OR B Commerce/Marketing - either way T-shaped skillset!


When and where is this happening:

  • This is an unpaid role, we are focussed on the intern’s learning and do not expect to profit from your time with us.

  • Looking to fill the position ASAP. Christmas is just on our doorstep and we’re expecting to double our growth!

  • Based in Sydney. Own office but part of Sydney’s largest co-working tech hub Fishburners;

  • Perks include:

    • Free coffee, ping pong tables and awesome chill out areas (in the building);

    • Wentworth park and Ian Thorpe Aquatic Centre just down the road;

    • 10 minutes walk from Central Station;

    • 1-minute walk from Chinatown and all that amazing food!


We’re super excited to receive your applications and we can’t wait to meet you!

  • Please e-mail your CV and motivation letter to Chris (Head of Product) via

Mad Paws is a proud partner of
Bondi Vet
Bondi Vet
Mad Paws is proud to be a founding partner of The Sharing Hub along with our partners below:


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