We’re not just claiming it. We earned it. In fact, we’ve been awarded Australia’s best dog boarding & pet sitting platform three years in a row!
We whole-heartedly understand that choosing who looks after your pet while you’re away is not a flippant decision.
This is the being who knows your whole life, your moods, your routine, and who loves you unconditionally.
So when it comes time to travel, many pet parents default to the option they know. A family member. A neighbour. Or a dog boarding kennel or cat hotel.
What makes Mad Paws award-winning is the 1-on-1 personalised care that your pet receives.
Which is why we’re quietly proud to share this: we’ve been named Product Review’s Best Pet Boarding & Sitting platform for the third year in a row!
Not once. Not twice. Three times 🏆🏆🏆
Consider Mad Paws a ‘more personalised cat & dog boarding’ option
When people hear “dog boarding,” for example, many still picture traditional kennels. Purpose-built facilities. Shared spaces. Set routines designed to work for lots of dogs at once.
For some dogs, that setup works just fine.
But for others, especially dogs who thrive on routine, one-on-one attention, or familiar surroundings, it can feel overwhelming.
How Mad Paws is a trusted alternative:
Instead of large facilities, dog boarding through Mad Paws happens in real homes, with sitters who care for a small number of pets at a time (if not just one at a time). It’s designed to feel closer to the way your dog already lives, not like a complete reset.
And, it’s more dedicated care compared to a well-meaning family member who swears they “love dogs” but forgets feeding times and thinks walks are optional.
Mad Paws home-style cat & dog boarding vs traditional kennels:
- Familiar environment, just like home – Traditional dog boarding often means a new space, new smells, and lots of noise. Mad Paws pet sitters keep things calmer, whether that’s staying in your dog’s own home or in a sitter’s home with a similar routine.
- Individual attention – Kennels care for many dogs at once, which means attention is shared. Mad Paws pet sitters focuses on one-on-one care, personalised routines, and fewer dogs at a time.
- Routines stay intact – Pets are creature of habit, so meal times, walks, sleep spots, and little quirks matter. A Mad Paws pet sitter follows your dog’s usual routine, not a one-size-fits-all schedule.
Want to see what your pet would be doing with a Mad Paws sitter? Here’s what you can expect >
Trust is earned (one review at a time)
Product Review awards aren’t handed out by panels or picked from polished marketing claims. They’re based on real experiences from real pet parents, shared publicly, voluntarily, and often with refreshing honesty.
Every year, thousands of Aussies leave reviews about how their pets were cared for when they couldn’t be there. From over 3,000 reviews on Product Review alone, the feedback we receive most is that our Sitters are so caring. Not because we say so. Because pet parents say so.
One pet parent, Daniel, said “The whole experience with Mad paws and our dogs sitter was great. Leaps and bounds better than any dog care facility I have taken pets to. I got regular updates with pics and videos and the carer was so kind.“
“But aren’t family or friends safer?”
It feels safer. Familiar faces often do. And they can be a great option for some situations!
What’s important to consider, however, is that familiarity doesn’t always equal preparedness. Experienced pet sitters bring something different to the table:
✔️ Experience with a wide range of pets, personalities, and needs
✔️ Clear expectations and accountability
✔️ Systems, support, and safeguards if things don’t go to plan
Our Mad Paws pet sitters aren’t doing you a favour. They’ve chosen this role. They’ve been reviewed, vetted, and trusted by other pet parents before you. And they’re backed by a platform designed entirely around pet care.
That structure is often what turns anxiety into confidence.
What “most trusted” cat & dog boarding actually looks like
Trust is not something that gets earned from a one-time fling. Trust from pet parents is something we work to earn, booking by booking.
For over 10 years, we’ve prioritised the health & safety of Aussie pets in the care of our Sitters. It’s our genuine commitment to your pet that’s earned us #1 status.
It’s in the updates that you receive right when you’re starting to worry.
It’s in the photos that show your pet relaxed, settled, and being tended to like the furry little king/queen they are!
It’s in coming home to a pet who hasn’t missed a beat.
These moments add up to thousands of five-star experiences. That’s what this award reflects. Consistency. Care. And a whole lot of very happy pets!
Peace of mind isn’t a luxury. It’s the difference between enjoying your time away and counting down the hours until you’re home.
Need help easing first time nerves? Here are 6 things you can do >
Before you book a cat hotel or dog boarding, get to know Mad Paws a little better
All pet parents just want dedicated, trusted care for their furry bestie – without feeling guilt, stress, or second-guessing.
Whether you’re travelling, working long hours, or just need an extra set of capable hands, you deserve options that feel safe, professional, and proven.
Being named Australia’s Best Pet Boarding & Sitting for the third year running tells us we’re on the right path. And we’ll keep doing what earned that trust in the first place.
We invite you to browse our website and check out the Pet Sitters in your area >
