If you’re a Pet Sitter who offers daytime services, rejoice! We’ve now launched our Repeat Weekly Bookings feature. From now on, you can book all Dog Walking, House Visits, and Pet Day Care sessions on a recurring basis. In other words, you’ll no longer need manually enter an ongoing booking week after week. That means less time on admin, and more time with furry clients! Beyond that, your client will no longer need to confirm End of Stay, so the payment process will be smoother.
In this article, we address some of the most common queries we receive around Repeat Weekly Bookings. Don’t see you answer here? Check our FAQs, or email us at email@example.com!
“How do I offer Repeat Weekly Bookings to my clients?”
Good question, amazing Sitter – and one you can solve with a touch. In the Services and Rates section of your profile, toggle the switch that aligns with the “Offer Repeat Weekly Bookings” option under your preferred service. For example, to offer it for Dog Walking, toggle the “Offer Repeat Weekly Bookings” switch under Dog Walking. Once you’ve toggled the switch, hit “Save” to make it live.
“Great! I’m ready to approve my first Repeat Weekly Booking Request. What happens now?”
Pawsome! Before you do, though, we advise that you double-check every detail in your booking.
By opting into Repeat Weekly Bookings, you agree to:
- The Repeat Weekly Booking Flexible Cancellation Policy
Under this policy, a full refund will only be available if the booking is cancelled before 12pm AEST, 24 hours prior to when the service is set to begin. If this cut-off time has passed, the Owner will be charged 50% of the full amount for the relevant service.
- Weekly Payments
All Repeat Weekly Booking fees will be paid to you every week, 7 days after a week’s booking has concluded.
- Advance Bookings
When a Pet Owner makes a Repeat Weekly Booking with you, our system will automatically block your Calendar for the chosen dates over the next month. When a week of your bookings have been completed, a new week of pre-approved bookings will be added to your Calendar.
“How can I make changes to a Repeat Weekly Booking?”
Are you looking to edit a Repeat Weekly Booking (RWB)? If so, you’ll need to finalise them before your client makes their first Repeat Weekly Booking payment. Prior to that first payment, you may edit:
- The starting week for the first Repeat Weekly Booking.
- The day/s of the week on which these bookings occur.
- The total weekly price for these bookings.
To find all of these options, simply look under Booking Details:
Do you need to make booking changes AFTER your client has already made their first RWB payment? To do so, you’ll need to cancel the RWB and schedule a one-off booking. This will let you make the changes you need – after which you can schedule a brand new RWB.
“If I need to, how can I cancel Repeat Weekly Bookings?”
This will depend on whether you need to cancel one week of RWBs, or all of them.
To cancel one week’s worth of RWBs, you’ll need to:
- Go to your Bookings. From here, select the booking which corresponds to the week you would like to cancel.
- Provide your reason.
- Select “Cancel this week’s bookings ONLY”.
In the pop-up window, select “Yes, cancel” to confirm. This will cancel your RWBs for the selected week only.
If you need to cancel all future RWBs, you can do so via the same process. However, instead of selecting “Cancel this week’s bookings ONLY”, you’ll select “Cancel ALL Repeat Weekly Bookings”.
Please note: RWBs maintain a separate cancellation policy to your standard bookings. To learn more, visit our Knowledge Centre article on the Repeat Weekly Bookings Cancellation Policy.
“I’ve just confirmed my first Repeat Weekly Booking. How can I distinguish my RWBs from my standard one-off bookings?”
When looking at your bookings, all you need to do is look for those two magic words: “Repeat Weekly”.
Any more questions? We’d love to help! Just email us at firstname.lastname@example.org and we’ll be in touch.