Have you experienced the uncomfortable situation of an Owner asking you to accept cash? While it might seem like a great idea for them, it puts yourself and the pet you’re looking after at risk, as they won’t be covered for our Third Party Insurance. Furthermore, as per our Terms & Conditions, taking payments off the Mad Paws platform will result in your Mad Paws profile being suspended. Pending an investigation, your profile may also be permanently removed.
Definitely not a good idea!
“What should I say if a Pet Owner asks to pay me in cash?”
If a Pet Owner ever suggests a cash payment, make like Nancy Reagan and just say “No”. If they’re still unsure, simply remind them of the benefits of paying online:
Mad Paws Insurance to cover the pet under your care for all bookings through the platform.
A Safe Online Environment, bookings that are made via the platform mean that your payment is safe and easy to redeem. Mad Paws also actively advocates for our verified Sitters.
7 day-a-week Customer Support for anything from general questions to handling emergency situations.
When you book online, you protect yourself and your furry friend during such trying times.
In short, protect your profile while also helping us to build a safe environment for Pet Sitters and Owners. If a Pet Owner offers you direct payments, just say “No”.
If you have any feedback or queries about this topic, please contact us at firstname.lastname@example.org
We would love to hear from you!
The Mad Paws Team ♡